BigCommerce

Set up in BigCommerce control panel, or Settings → Integrations

BigCommerce is Evident’s most complete integration. Catalogue and orders sync automatically, the dashboard runs inside the control panel, and loyalty redemption issues real coupons.

Installing

Install Evident from your BigCommerce control panel. The app requests its scopes once and BigCommerce keeps them in step with the app.

You can then work with Evident embedded — the dashboard renders inside the control panel, signed in with a session BigCommerce hands us on every load. If your browser refuses the partitioned cookie that needs, Evident falls back to opening in its own tab. Nothing is lost.

An install that arrives before anyone has an Evident account is parked, and claimed afterwards: you sign in or create an account, pick which organization the store belongs to, and the install attaches to it. Evident never infers the account from an email address — a single person can belong to many organizations, so the choice is always explicit.

Manual API accounts

You can instead create a store-level API account in BigCommerce and paste the credentials into Settings → Integrations.

Scopes on a BigCommerce API account are immutable. You cannot widen them later, and running Connect again with new credentials creates a duplicate store in Evident rather than upgrading the existing one. Grant everything you might need the first time, or use the app.

Scopes

Scope	Needed for
store_v2_products	Catalogue sync, images, star badges
store_v2_orders	Review request triggers, verified purchase, loyalty accrual
store_v2_customers	Matching reviewers and loyalty accounts
store_v2_categories	Category-scoped FAQs and galleries
store_v2_content	Page- and blog-scoped FAQs
store_v2_information	Store name, currency, timezone
store_v2_marketing	Loyalty redemption coupons

store_v2_marketing is the one people miss. Without it everything looks configured and redemption fails at the last step.

What syncs

Connecting runs an initial product and category sync, backfills recent order history, and registers webhooks so later changes arrive without polling. Settings → Integrations shows counts, the last sync time, and a manual re-sync.

Loyalty

BigCommerce is the platform where loyalty works fully. Order status is a fulfilment state, so points accrue automatically when an order reaches Completed, Shipped or Awaiting Fulfillment — within about ten minutes of the change.

Redemption issues store credit where possible, falling back to a coupon. Both need the connection scoped for it.

Widgets

Install the script from Storefront → Install & Theme and add containers to your Stencil templates. Product ID is {{product.id}}.

<div data-evident-widget="star-badge" data-product-id="{{product.id}}"></div>
<div data-evident-widget="review-list" data-product-id="{{product.id}}"></div>

Billing

Stores installed from the BigCommerce marketplace bill through BigCommerce — the subscription appears on your platform invoice, and uninstalling cancels it. Stores connected directly from Evident bill through us.

Uninstalling

Uninstalling the app stops sync and webhooks. Your reviews, loyalty balances, FAQs and galleries stay — they belong to the store environment, not the connection. Reinstalling resumes against the same data rather than creating a second store.