Overview

Evident collects evidence that your products are worth buying — reviews, photos, questions, loyalty activity — and puts it in front of shoppers without slowing your storefront down.

There are four things in the box. You can run any one of them on its own.

• Reviews. Request them by email after an order, moderate them, and display them on product pages with a verified-purchase badge.
• Loyalty. Points for orders and reviews, tiers, and rewards that redeem as store credit or a coupon.
• FAQs. Merchant-answered questions scoped to a product, a category, a page or a blog post, rendered with FAQPage structured data.
• Galleries. Curated photo and video content, embedded anywhere.

Each of the four can be switched off per store under Settings → Features, which hides its widgets and its section of the admin sidebar.

How the pieces connect

Evident is not a storefront app that lives inside your theme. It is an API with a small storefront SDK in front of it.

1. A platform connection (BigCommerce, Shopify, or your own code) supplies the catalogue and orders.
2. Orders drive everything else. A shipped order is what schedules a review request, what awards loyalty points, and what makes a reviewer “verified”.
3. The widgets read back out. A single <script> tag plus a data-evident-widget container renders reviews, ratings, FAQs, galleries and the loyalty panel.

If you only remember one thing: nothing happens until orders are flowing. A store with a catalogue but no orders will look connected and do nothing.

Where to start

• Setting up for the first time → Quick start, then Connecting your store.
• Building on a custom storefront → Headless storefronts.
• Moving from Yotpo, Stamped, Judge.me, Okendo or Loox → Importing & exporting reviews.
• Writing code against the API → API keys & scopes and Using the API.
• Trying to achieve something rather than configure something → the Guides section is organised by job, not by screen.

What this section is, and is not

These docs are tactical: where a setting lives, what a field does, what happens when you change it. They assume you already know what you are trying to do.

For the broader “how do I run a review programme” question, read a guide. For connecting a specific third-party tool, see Integrations. For what a feature does before you buy, see Features.