Getting started with Evident
From zero to collecting reviews in about 15 minutes. This guide covers connecting your store, setting up email sequences, and displaying reviews on your storefront.
Create your account
Sign up at app.evidentugc.com. You'll be prompted to connect your store during onboarding — choose BigCommerce or Shopify and follow the OAuth flow. Evident syncs your products, categories, and recent orders automatically after connecting.
Sync your products
After connecting, Evident runs an initial product sync in the background. Go to Settings → Integrations to check sync status. You can trigger a manual re-sync any time — this is useful after bulk product imports or catalog changes.
Configure review request emails
Go to Settings → Email Sequences. Create a sequence with one or more steps — typically a first request 7–14 days after an order ships, and an optional reminder 5–7 days later. Each step uses a customizable template with your logo, brand colors, and a link to the hosted review form.
Use a "Minimal" template style for a plain-text look. These land in Gmail's Primary or Updates tab more reliably than styled HTML.
Set up your sending domain
Go to Settings → Sending Domain. Add a subdomain (e.g. mail.yourstore.com), verify DNS records, and set your From email address to that domain. This improves deliverability significantly and passes DMARC for your root domain.
Add the review widget to your storefront
Copy the widget script and CSS from Settings → Widget. Paste them before </body> on any product page template. Place the widget container where you want the reviews to appear:
<div data-evident-widget="reviews" data-product-id="{{ product.id }}"></div> The widget is a ~8 KB async script. It renders server-side on first load and hydrates for interactive sorting and pagination — no layout shift.
Approve your first reviews
When customers submit reviews, they appear in the Reviews tab with status Pending. Approve them to make them visible on the storefront. You can set auto-approval for verified purchases in Settings → Moderation.
Next steps
Connect Klaviyo
Route review request emails through your Klaviyo flows for full control over timing and templates.
Read guideSet up Loyalty
Award points for reviews, purchases, referrals, and birthdays. Build a rewards catalog for redemption.
Learn moreUGC Galleries
Curate photo and video reviews into shoppable galleries. Embed on any page in a few lines of HTML.
Learn moreReady to get started?
Connect your store and send your first review request in under 15 minutes.